GENERAL TERMS AND CONDITIONS

 


Contents 



  1.   Scope of Application
  2.  Conclusion of Contract, Support & Obligations of the Customer
  3.  Right of Withdrawal
  4.  Cancellation / Termination
  5.  Prices and Payment Terms
  6.  Liability
  7.  Applicable Law
  8.  Final Provisions
  9.  Alternative Dispute Resolution 



 

1) Scope of Application 

1.1 These General Terms and Conditions (hereinafter “GTC”) of Manuela Rose, operating under “Katzen Harmonie Training” (hereinafter “Provider”), apply to all contracts for the provision of services concluded between a consumer or entrepreneur (hereinafter “Customer”) and the Provider with respect to the services presented on the Provider’s website. The inclusion of the Customer’s own terms and conditions is hereby rejected, unless otherwise expressly agreed.
 1.2 For the purposes of these GTC, a “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. An “entrepreneur” is any natural or legal person or a partnership with legal capacity who, at the time of concluding a legal transaction, is acting in the exercise of their trade, business, or profession. 

 

2) Conclusion of Contract, Support & Obligations of the Customer 

2.1 Conclusion of Contract
The Customer may submit a non-binding inquiry to the Provider by telephone, email, or via the online contact form available on the Provider’s website. In response to such an inquiry, the Provider will send the Customer a binding offer by email for the provision of the service previously selected by the Customer. The Customer may accept this offer by email.
2.2 Support during the Cooperation
During the agreed support period, the Customer may send the Provider photos, videos of up to four minutes in length, and questions via WhatsApp. The Provider will provide feedback within 24 hours, up to a maximum of 15 minutes per week. If further or more in-depth consultation is required, the Provider will offer the Customer a separate paid appointment.
2.3 Obligations of the Customer
Before the consultation begins, the Customer shall ensure that his or her cat(s) is/are healthy and has/have been examined by a veterinarian. In the event of illness or failure to undergo a veterinary examination, the Provider accepts no liability. The Provider is not a veterinarian and does not provide medical advice. The Customer shall inform the Provider voluntarily, truthfully, and completely about the health status of the cat(s), including known or past illnesses, parasite infestations, and behavioral abnormalities. 

 

3) Right of Withdrawal 

Consumers are generally entitled to a right of withdrawal. Further details are set out in the Provider’s withdrawal policy. 

 

4) Cancellation / Termination 

4.1 Independently of any statutory right of withdrawal, the Provider grants the Customer the right to cancel services under the following conditions:
 The Customer may cancel or terminate his or her service agreements or training products by giving four weeks’ notice to the end of a calendar month. The cancellation/termination must be made in writing. The Provider reserves the right to terminate existing contracts with immediate effect.
 4.2 Appointment Agreements
Registration for live online training, consultations, or events is binding. Cancellations are permitted only in writing and in compliance with the cancellation and withdrawal terms. Agreed appointments are binding. If timely cancellation does not occur, the fee shall be payable in full. The Provider may postpone or cancel appointments for important reasons, in particular due to illness or accident. 

 

5) Prices and Payment Terms 

Unless otherwise stated in the service description, the prices quoted are total prices. VAT is not charged, as the Provider qualifies as a small business under Section 19 (1) of the German VAT Act (UStG). Payments must be made without delay after invoicing by bank transfer, at the latest upon receipt of the invoice, unless otherwise agreed. Discounted or promotional offers are limited in time or quantity and do not constitute a legal entitlement. Invoices will be sent by email in PDF format. Services are provided only after payment has been received. In the event of late payment, the Provider may withhold performance. Statutory default interest shall apply, in addition to reminder fees of €5.00 per reminder. If payment is not made despite reminders, the claim may be assigned to a lawyer, and the Customer shall bear the resulting costs. 

 

6) Liability 

The Provider accepts no liability for damages of any kind. No liability is assumed for damages caused by third parties or their animals. The Customer bears sole responsibility for his or her animal. Damages resulting from incomplete or incorrect information shall be borne by the Customer. If the Customer knowingly conceals illnesses, parasite infestations, or behavioral abnormalities, the Customer shall be fully liable for any resulting damages. 

 

7) Applicable Law 

7.1 All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany, to the exclusion of the laws on the international sale of goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which the consumer has his or her habitual residence.
7.2 This choice of law shall not apply with regard to the statutory right of withdrawal for consumers who, at the time of contract conclusion, are not nationals of a Member State of the European Union and whose sole residence and delivery address are outside the European Union at the time of contract conclusion. 

 

8) Final Provisions 

The Provider may amend or supplement these GTC at any time. The version published on the Provider’s website at the time of booking shall be authoritative. Should any provision of this agreement be invalid or unenforceable, the validity of the remainder of the agreement shall not be affected. The invalid or unenforceable provision shall be replaced by a provision that comes as close as possible to the economic intent of the original provision. 

 

9) Alternative Dispute Resolution 

9.1 The European Commission provides an online dispute resolution (ODR) platform at the following link: https://ec.europa.eu/consumers/odr
This platform serves as a point of contact for the out-of-court resolution of disputes arising from online contracts for the purchase of goods or services in which a consumer is involved.
9.2 The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.