GENERAL TERMS AND CONDITIONS

 


Contents 


  1. Scope of application
  2. Conclusion of contract
  3. Right of withdrawal
  4. Cancellation of appointments
  5. Prices and terms of payment
  6. Applicable law
  7. Alternative dispute resolution


1) Scope of application 

1.1 These General Terms and Conditions (hereinafter “GTC”) of Manuela Rose, trading as “Katzen Harmonie Training” (hereinafter “Provider”), apply to all contracts for the provision of services that a consumer or entrepreneur (hereinafter “Customer”) concludes with the Provider with regard to the services presented by the Provider on its website. The inclusion of the Customer's own terms and conditions is hereby objected to, unless otherwise agreed.
1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity. 

2) Conclusion of contract  

The customer can send a non-binding request for a quotation to the provider by telephone, e-mail or via the online contact form on the provider's website. In response to the customer's request, the provider shall send the customer a binding offer by e-mail for the provision of the service previously selected by the customer. The customer can accept this offer by sending a declaration of acceptance to the provider by e-mail.

3) Right of withdrawal  

Consumers are generally entitled to a right of withdrawal. Further information on the right of withdrawal can be found in the provider's withdrawal policy. 

4) Cancellation of appointments

4.1 Irrespective of any existing statutory right of withdrawal, the Provider grants the Customer the right to cancel its appointments for a service of the Provider in accordance with the following provisions:
The customer may cancel/terminate his appointments/training products with a notice period of four weeks to the end of the month. Cancellation/termination must be made in writing.

5) Prices and terms of payment  

Unless otherwise stated in the supplier's service description, the prices quoted are total prices. Value added tax is not shown, as the provider is a small business within the meaning of § 19 para. 1 UStG (German Value Added Tax Act). 

6) Applicable law 

6.1 The law of the Federal Republic of Germany shall apply to all legal relationships between the parties to the exclusion of the laws on the international sale of goods. In the case of consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn. 

6.2 Furthermore, this choice of law with regard to the statutory right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded. 

7) Alternative dispute resolution 

7.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr 
This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved. 

7.2 The provider is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.